Frequently Asked Questions (FAQs)

1. What makes Zemnaya products unique?
Each piece is handcrafted using sustainable materials, making it one-of-a-kind. Small variations in color or texture are natural and highlight the authenticity of handmade art.

2. Do your products come with a warranty?
Yes. All Zemnaya products come with a 6-month warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or damage caused by accidents.

3. How should I care for my product?

• Keep away from direct sunlight and moisture.

• Clean gently with a dry or slightly damp soft cloth.

• Avoid harsh chemicals or abrasive cleaning agents.

• Store in original packaging when not in use to prevent dust and scratches.

4. What if my product arrives damaged?
If your order arrives damaged, please email us within 48 hours with photos of the product and packaging. We’ll replace the item or issue a full refund at no extra cost.

5. Are Zemnaya products durable?
Yes. Our artworks and sustainable pieces are made with high-quality materials designed for long-lasting use. With proper care, your product will stay in excellent condition for years.

6. Do you accept returns or exchanges?
Yes. Returns are accepted within 7 days of delivery, provided the item is unused and in original condition. Custom or sale items are not eligible for return.

7. How do refunds work?
Once your return is approved and the item passes inspection, a refund will be issued within 7–10 business days to your original payment method.

8. Can I request a custom design?
Yes! We welcome custom orders. Reach out via email or our contact form, and we’ll be happy to discuss a personalized design.